Frequently Asked Questions
HOW CAN I PLACE AN ORDER?

To place an order, visit our product page here. Choose your preferred style, size, and quantity, then select “Add to Cart.” Continue to checkout and follow the steps to complete your purchase.

HOW CAN I TRACK MY ORDER?

After your order ships, you’ll receive a tracking number by email. Use the number on our Track Your Order page. Tracking details can take 1–3 business days to update.

If you haven’t received tracking information, please contact us at support@meeloy.com and we’ll provide the latest order update.

I ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

If you entered an incorrect delivery address, email us at support@meeloy.com as soon as possible. If your order has not shipped, we’ll do our best to update it. If it has already shipped, we’ll help you determine the available options.

HOW LONG DOES SHIPPING TAKE?

We work to get your order to you as quickly as possible.

Standard Shipping: 6–10 business days.

Expedited Shipping: 4–8 business days.

Peak Seasons and Holidays: 10–15 business days.

If you have questions about your order, contact us at support@meeloy.com.

WHAT IS YOUR RETURN POLICY?

If you’re not fully satisfied with your purchase, you may return your Meeloy Bamboo Underwear within 30 days of delivery. Please refer to the Return Policy page for complete instructions.

CAN I CANCEL MY ORDER?

Orders can be cancelled within 15 minutes of being placed. To request a cancellation, contact us at support@meeloy.com. Once an order has been processed or shipped, cancellation is no longer possible.

DO YOU HAVE A PHYSICAL STORE?

Meeloy is an online-only brand, allowing us to maintain affordable prices while providing high-quality bamboo underwear.

WHAT MATERIALS ARE USED IN YOUR UNDERWEAR?

Our underwear uses ultra-soft, breathable bamboo viscose (90%) with spandex (10%) for stretch. Bamboo fabric is naturally breathable, moisture-wicking, and gentle on sensitive skin.

HOW DO I CARE FOR MY MEELOY UNDERWEAR?

To keep your Meeloy Bamboo Underwear fresh and in excellent condition:

  • Machine Wash Cold: Use a gentle cycle.
  • No Fabric Softeners: Our bamboo is naturally soft.
  • Air Dry: Lay flat or hang dry to preserve softness and shape.
  • Avoid Bleach: Bleach can damage bamboo fibers.
DO I NEED TO WEAR PANTY LINERS WITH MEELOY UNDERWEAR?

Not necessarily. Meeloy Bamboo Underwear is moisture-wicking and designed to help you stay fresh and dry, making it a comfortable alternative to panty liners for everyday discharge.

ARE YOUR UNDERWEAR HYPOALLERGENIC?

Our underwear is made from soft, breathable bamboo viscose that many people with sensitive skin find comfortable. However, no fabric can be guaranteed to be 100% hypoallergenic for everyone. If you have specific allergies or sensitivities, consult your healthcare provider before use.

CAN MEELOY UNDERWEAR HELP WITH DISCHARGE?

Yes. Our bamboo fabric is moisture-wicking, helping move moisture away from the skin and dry quickly so you can feel fresh, dry, and comfortable throughout the day.

WILL MEELOY UNDERWEAR PREVENT ODOR?

Our bamboo viscose is breathable and moisture-wicking. While no fabric can completely prevent odor, staying drier throughout the day may support better odor control than heavier materials that retain moisture.

HOW DO I UNSUBSCRIBE FROM EMAILS?

To leave our email list, click the “Unsubscribe” link at the bottom of any email. You can also reach us at support@meeloy.com for assistance.

WHAT MAKES MEELOY UNDERWEAR DIFFERENT FROM COTTON PANTIES?

Unlike cotton, which absorbs moisture and can remain damp, our bamboo fabric is breathable, moisture-wicking, and quick-drying. This helps keep you fresh, dry, and comfortable without a sticky feeling.

CAN I WEAR MEELOY UNDERWEAR WHILE EXERCISING?

Yes. Meeloy Bamboo Underwear is designed for active women, with breathable fabric that helps reduce sweat buildup and keeps you feeling fresh during workouts.

ARE YOUR UNDERWEAR SEAMLESS?

Yes. Our bamboo underwear is designed with a seamless construction to remain discreet beneath leggings, dresses, and other outfits.

HOW CAN I CONTACT CUSTOMER SUPPORT?

For questions, concerns, or support, email us at support@meeloy.com. We’re here to help.